The Flat Rate+ shipping program offers a single fee based on service level rather than order size, including DITTO™ scheduled orders.

Lead Time Promise

Lead Time Promise is the total time from order placement to door delivery. Amway™ offers several shipping preferences to best meet each customer’s need for speed, convenience, flexibility and tracking.

The “magic math” that helps us calculate delivery dates is dependent on cut-off times. For example, an order placed before 3 p.m. ET will take a true five business days. However, orders placed after 3 p.m. ET will calculate the next business day and appear to take six business days.

The following options are available for the U.S. only.

^*DITTO scheduled orders default to DITTO Ground and cannot be upgraded.

^†U.S. order minimum: $139. Alaska and Hawaii order minimum: $299. Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands order minimum: $699.

^‡Delivery outside the contiguous U.S. includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands.

Additional weight fee ^¶

A fee of $1.50 will be added automatically for products that weigh 6-10 lbs. For products that weigh over 10 lbs., a fee of $10 will be added automatically. Each surcharge is a per-unit cost.

State of New York delivery signature requirements and fees

New York law requires an adult (age 18+) signature and proof of age upon delivery of certain dietary supplements making “weight loss” or “muscle building” claims. An additional fee covers handling costs and will be shown in the cart at checkout.

If no one over 18 is available to sign at delivery, FedEx®^§  will reattempt delivery two times. If the driver cannot obtain a signature on any attempt, FedEx will hold the package for pickup at a local FedEx location for up to 10 calendar days. Recipients picking up a package at a FedEx location must show valid proof of identification (e.g., a valid driver’s license, passport or U.S. Military ID) and sign for the package.

If the order isn’t picked up at the local FedEx location within 10 calendar days, it will be returned and Amway will process refunds for the product price. Shipping fees and surcharges will not be refunded.

We are unable to deliver impacted products to P.O. Boxes in the state of New York.

Agriculture products fee

Shipping surcharges include $100 on 30-gallon barrels and $650 on 275-gallon totes. Any orders with these products will receive free shipping. These surcharges will still apply to orders that qualify for Free Ground shipping.

Products are shipped by truck; allow two to six weeks for delivery. Not available to all offshore locations, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands and the Pacific Rim Islands.

For truck-shipped items, you may be asked to receive the merchandise at the rear of the truck, at which point the carrier’s delivery obligation is complete. It may be necessary for you to assist or move merchandise from the back of the truck into your home or office. A request for inside delivery is an extra cost service payable by you. A daytime telephone number is required so the carrier can schedule your delivery appointment and confirm arrangements with you.

¶If an order meets the Free Ground shipping threshold of $139+, the AmPerks customer will be awarded free shipping but will be assessed for these surcharges if the order contains impacted products.
§FedEx is a registered trademark of Federal Express Corporation.

Lead Time Promise

Lead Time Promise is the total time from order placement to door delivery. Amway™ offers several shipping preferences to best meet each customer’s need for speed, convenience, flexibility and tracking.

The “magic math” that helps us calculate delivery dates is dependent on cut-off times. For example, an order placed before 3 p.m. ET will take a true seven business days. However, orders placed after 3 p.m. ET will calculate the next business day and appear to take eight business days.

Note: Delivery charges are subject to change without notice. Sales tax will be applied to delivery charges according to federal and provincial sales tax laws.

^*Ground shipping available in all Canadian provinces and territories. Delivery within seven business days unless otherwise specified. Not available for truck shipments. Shipments to Remote Areas: An area is deemed to be remote if deliveries cannot be made by ground year-round. Contact Customer Service to determine if an area is deemed remote. All orders for remote areas will be assessed with a delivery fee of $37. There is no free shipping into remote areas. We reserve the right to refuse to ship by ground if the costs are expensive and prohibitive.

^†Premium shipping available on orders weighing 30 lbs. or less. Delivery within two business days unless otherwise specified. Not available for items shipped separately from the vendor or on a DITTO scheduled order. Available on orders weighing 30 lbs. or less. Hazard code and other shipping restrictions may apply.

Additional weight fee

A fee of $2 will be added automatically for products that weigh 6-10 lbs. For products that weigh over 10 lbs., a fee of $13 will be added automatically. Each surcharge is a per-unit cost.

Note: If an order meets the Free Ground shipping threshold of $185+, the AmPerks customer will be awarded free shipping but will be assessed for these surcharges if the order contains impacted products.

Amway™ offers several shipping preferences to best meet each customer’s need for speed, convenience and flexibility.

Lead Time Promise

Lead Time Promise is the total time from order placement (date and time) to home delivery or pick up at the Dominican Republic Service Center or EPS locations.

^*Tax on the Transfer of Industrialized Goods and Services (ITBIS) not included.

Explanation of signature requirements

Delivery

Recipient’s signature and date on the copy of the Order Pack List is required at the delivery address.

If recipient is not available to sign at the delivery address, the home delivery service provider will reattempt delivery two times. If the driver cannot obtain a signature on any attempt or cannot locate the address, the service provider will return the order to the Dominican Republic Service Center. It will be held for 20 days.

Service Center Pick Up

Recipient’s signature and date on the copy of the Order Pack List is required at the Service Center.

Third persons must provide written authorization for pick up on behalf of the ordering customer, including copies of both IDs.

If the order isn’t picked up within 20 days, Amway has the right to process a return and refund the ordering customer for the product price. Pick up fee won’t be refunded.

After 30 days past the order date, the ITBIS won’t be refunded.

EPS Location Pick Up

Recipient’s signature and date on the EPS internal receipt is required at the EPS Location.

If the order isn’t picked up within 20 days, EPS will return the order to the Dominican Republic Service Center. Once received, Amway has the right to process a return and refund the ordering customer for the product price. Pick up fee won’t be refunded.

After 30 days of the order’s date, the ITBIS won’t be refunded.

Note: The Ground Home Delivery and Free Ground Home Delivery shipping options and lead time promises above are standard. Ground shipping and pick up itineraries vary during the end of the month and during holidays. Updated schedules are available when apply. Service Center and EPS Location pick ups are available accordingly. When placing an order near the end of the month or close to a holiday, contact Customer Service for more information about shipping and pick up schedules.