1. Contact our Customer Service team immediately after receiving the item(s) to report the damage.
2. Provide the following information:
   • Name on Order
   • Phone Number
   • Order number
   • Description of the damage
   • Attach photos of the damaged item(s), if available.
3. Customer service will guide you through the refund/replacement process.
4. Please allow up to 10 business days for the replacement or refund to be processed with Amway™. Your refund will be processed promptly based on the procedures and timelines set by your banking institution or via Hyperwallet™.

NOTE: If an IBO or Customer purchased product from an IBO's personal inventory and they need a replacement, the Customer or IBO needs to return/replace through the selling IBO. IBOs can request replacements/refunds on behalf of their Customers, only if they are listed on the order in question.

We apologize for any inconvenience and appreciate your cooperation in resolving the issue.