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Viewing Order Details for Guests

Order Status options include:

  • Placed: The order has been placed but not yet shipped. Changes to the order may be possible by selecting the View/Modify Order Detail option.
  • Pending: The order is pending further action. Select the View/Modify Order Details option to update necessary information to complete the order.
  • Processing: The order is being packaged for shipment. No changes can be made.
  • Shipped: The order has shipped. No changes can be made.
  • Cancelled: The order has been cancelled.

Orders with Back Orders, Advanced Orders, or Return requests will be clearly indicated.

For US and Canada Orders:
For orders placed as a Guest, use the Guest Order Search (US and Canada) to locate your order and review its status. The order status can be found on the Order Details page along with other details such as order date, totals, and tracking details (once your order has shipped).

For Dominican Republic Orders:
If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.

Guest accounts will not be able to view Order History for previous orders. Please refer to the email(s) you received with each transaction.