What is Avellum Health and what do they offer?
Avellum Health is a personalized wellness company and Amway’s new Partner Store offering exclusive discounts to Amway Independent Business Owners (IBOs), Registered Customers and Preferred Customers on telehealth products and services.* Avellum offers:
- Access to licensed clinicians: Avellum has partnered with OpenLoop, one of the leading telehealth providers in the U.S., to provide access to licensed clinicians for individualized care.
- Individualized Prescription Therapies: Avellum provides access to GLPs for weight management, NAD+ for cellular energy and healthy aging and other emerging peptide therapies.*
- Valdura Health app: The app, powered by Avellum, offers convenient, personalized guidance, engagement and wellness tracking tools for every step of your wellness journey.
* Discount applies to medication only, if prescribed. Prescription medications are available only to patients who meet clinical eligibility criteria, as determined by a licensed healthcare provider. Prescription medications require an online consultation with a healthcare provider to determine if a prescription is appropriate. Discount does not guarantee prescription.
How do Amway IBOs, Registered Customers and Preferred Customers access discounted pricing on Avellum Health products and services?
To receive discounted Avellum pricing, Amway IBOs, Registered Customers and Preferred Customers must access Avellum’s website through Amway.com/avellum-health so eligibility can be validated.
What happens if someone goes to Avellum Health instead of through the Amway website?
Amway IBOs, Registered Customers and Preferred Customers who go directly to the Avellum website instead of through Amway.com will not receive the Amway-exclusive discounted pricing. The discounts are only available through the Avellum Health Partner Store portal on Amway.com where eligibility can be verified.
What discounts will Amway IBOs, Registered Customers and Preferred Customers receive on Avellum products and services?
Amway IBOs, Registered Customers and Preferred Customers can expect a minimum of 30% savings on eligible Avellum products and services when accessing the Avellum Health Partner Store through Amway.com.* Specific discounts may vary.
* Discount applies to medication only, if prescribed. Prescription medications are available only to patients who meet clinical eligibility criteria, as determined by a licensed healthcare provider. Prescription medications require an online consultation with a healthcare provider to determine if a prescription is appropriate. Discount does not guarantee prescription.
Will Amway or my Amway IBO be able to see my Avellum Health orders, consultations, prescriptions or medical information?
No. Avellum Health independently manages its products, services, telehealth consultations, prescriptions, billing, fulfillment and customer support. Neither Amway nor your Amway IBO has access to your consultations, prescriptions, health information, treatment decisions, orders or use of Avellum Health products and services.
Amway and your Amway IBO will know whether you access the Avellum Health Partner Store through Amway.com, and you may receive targeted communications from them as a result.
Does Amway or my Amway IBO receive any compensation when I order products or services through Avellum Health?
No. Neither Amway nor Amway IBOs receive any compensation from products or services purchased through Avellum.
What information about my Avellum Health activity can my Amway IBO see?
Amway IBOs do not have visibility into customer consultations, prescriptions, health records, diagnoses, treatment decisions, orders or other customer-specific Avellum Health activity. Customer information remains managed by Avellum Health and its healthcare providers.
Amway and your Amway IBO will know whether you access the Avellum Health Partner Store through Amway.com, and you may receive targeted communications from them as a result.
Who determines whether a therapy, medication or treatment is appropriate for me?
Only a licensed healthcare provider affiliated with Avellum Health can determine whether a therapy, medication or treatment is medically necessary. Neither Amway nor an Amway IBO can determine, guarantee or influence clinical eligibility or treatment decisions.
Why didn't I receive the discounted Avellum pricing?
To receive Amway-exclusive pricing, Amway IBOs, Registered Customers and Preferred Customers must access the Avellum Health Partner Store through Amway.com/avellum-health. Customers who access Avellum directly may not be recognized as eligible for Amway pricing and discounts. Existing Avellum customers who need assistance connecting their account should contact Avellum Health Customer Support directly.
Whom should I contact if I have questions about Avellum Health products, services, billing, appointments, prescriptions or my account?
Avellum Health independently manages its products, services, telehealth consultations, prescriptions, fulfillment, billing, appointments and customer support. Questions regarding Avellum Health products, services, consultations, prescriptions, appointments, billing or account support should be directed to the Avellum Health Customer Support team.
Avellum Health Help Center:
- Phone: 502-212-4313
- Email: support@avellumhealth.com
Amway Customer Service and Amway IBOs cannot access, modify or provide support for Avellum Health accounts, prescriptions, consultations or billing matters.
Are Avellum Health discounts offered through the Partner Store arrangement available outside of the United States?
No. Exclusive discounts on eligible Avellum Health products and services are currently available only in the United States for Amway IBOs, Registered Customers and Preferred Customers. Availability in additional markets may be evaluated in the future.
When can Amway IBOs, Registered Customers and Preferred Customers access the Avellum Health Partner Store?
U.S. Amway IBOs can begin accessing Avellum Health on October 1, 2026. U.S. Registered Customers and Preferred Customers will gain access in November 2026.
Learn more about Avellum Health here.